I sometimes speak at events aimed at sharing tips and experience with the nonprofit community. An archive of those presentations and related resources is below.

2016

Dreamforce – Taking Community Enagement to the Next Level

Session featuring how Fair Trade USA, the leading third-party certifier of fair trade products in the U.S., leverages Community Cloud to manage global field operations while keeping their information secure.

2015

Exponent Partners Webinar – Long-term System Success: Setting Up Internal Support

Webinar featuring how Peer Health Exchange, a leading provider of teen health education in the U.S., uses Service Cloud to manage IT and production support for internal users.

2014

Nonprofit Technology Network Webinar – How to Turn Your Program Into an Online Course

Webinar that discusses how Upwardly Global, an awarding winning job placement program for highly skilled immigrants, uses digital content authoring tools, learning management systems and Salesforce to scale its training services nationally by migrating an in-person class to an online e-learning experience.

Webinar: How to Turn Your Program Into an Online Course

Foundation Center Workshop – An Introduction to Salesforce for Nonprofits

Introductory Foundation Center workshop for nonprofits getting started with Salesforce. Discusses common uses of the platform in the nonprofit context and demos of how Upwardly Global uses Salesforce to manage fundraising, programs and administration.

2011

Salesforce Foundation (now Salesforce.org) Webinar – Managing Programs More Efficiently

Webinar demonstrates how Upwardly Global uses a custom Salesforce application to manage services and collect and share data with external constituents via a customer portal.